Cancellation and Refund Policy

Effective Date: 01-01-2025

At Tech Navigatio, we are committed to providing a seamless shopping experience. Our cancellation and refund policies are designed to be transparent and easy to understand.

1. Cancellation Policy

1.1 Cancellation by Customer

You may cancel your order before it is dispatched.

  • To cancel, log into your account, go to Order History, and submit a cancellation request via email with the subject line: Request for Order Cancellation.

  • Dispatched or in-transit orders are non-cancellable.

1.2 Cancellation by Tech Navigatio

We reserve the right to cancel an order in the following cases:

  • Price discrepancies or listing errors

  • Payment verification issues

  • Stock unavailability

1.3 Cancellation Confirmation

Once your cancellation is processed, you will receive a confirmation email.

Refunds for canceled orders will follow the guidelines outlined in our Refund Policy below.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds will be issued for:

  • Orders canceled before dispatch

  • Returned items that meet the Return Policy conditions (detailed below)

Refunds will not be issued for:

  • Items purchased during clearance or sample sales

  • Orders using discount codes or referral offers

  • Shipping charges

2.2 Refund Process

  • Approved refunds will be credited within 7-15 business days.

  • You can choose between a refund to the original payment method or store credit.

2.3 Payment Gateway Charges

A ₹2.50 deduction for payment gateway fees will be applied, and the remaining amount will be refunded to you.

2.4 Non-Refundable Items

  • Used products

  • Orders priced below ₹51,000

  • Items returned without an unpacking video or proof of defect

3. Shipping Refunds

Shipping charges are non-refundable under all circumstances.

4. Exchange & Replacement Policy

4.1 Exchange Time Frame

Exchanges must be requested within 7 days of receiving the product.

4.2 Replacement for Wrong or Defective Products

In cases of wrong or defective products, replacements will be shipped within 7-10 days of approval.

5. Return Policy

5.1 Return Conditions

  • Returns must be requested within 7 days of receiving the product.

  • The item must be unused and in its original condition.

  • Proof of purchase (e.g., receipt or order confirmation) must be provided at the time of return.

6. Shipping & Delivery

  • All products will be shipped within 5 days of order confirmation.

  • Delivery will occur within 7-10 days.

7. Refund Processing Time

Refunds, once approved, will be credited to your bank account within 7-10 days.

8. How to Request Refunds

  1. Go to your Order History in your account.

  2. Select the order for which you wish to request a refund.

  3. Email us with the subject line: Refund Request and provide details of the issue.

  4. Our team will review your request and contact you within 48 hours.

9. Contact for Cancellations and Refunds

Contact